Return & Exchange Policy

Your 100% satisfaction is important to us!

Please inspect your order upon reception & contact us at support@viewsbalconybar.com immediately if the item is defective or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right!

Return & Exchange Policy*

We accept returns and exchanges within the first 15 days of the delivery date.

Eligibility for refunds and exchanges:

• Your item must be unaltered in its original state, and in its original packaging (no exceptions) with all original product inserts and accessories

• A receipt or proof of purchase

• If the item in question was marked a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return

To note, some items purchased with our promotional sales are non-refundable.

Please note, the customer is responsible for arranging the return shipping label, and will be charged a 5% restocking fee. Original shipping costs cannot be refunded.

'Return' or "Exchange", including your order number, name, and the reason for the return. We will then provide next steps to process your request.

Views reserves the right to update and change our return policy as

*Returns and exchanges are only offered for residents within North America.